Question 1

Can I cancel my Heidi subscription at any time?

Accepted Answer

Yes, you can cancel your Heidi subscription at any time. If you decide to cancel, you will retain access to the features of your current plan until the end of the current billing cycle. If you're on an annual plan, you won't be charged for the following year after cancellation. For further assistance or any details regarding cancellations, feel free to reach out to our support team.

Question 2

Is Heidi worth it?

Accepted Answer

If you’re looking to save time on documentation and streamline your clinical workflows, Heidi could be a great investment. Customers around the world report increased satisfaction, reduced stress, and better work-life balance after adopting Heidi. We're a team of clinicians genuinely trying to change clinicians' lives. With a strong commitment to data security and patient safety, Heidi helps ensure you can stay aligned with industry standards. Currently supporting over 1.5 million consultations every week, Heidi quietly works in the background so you can focus more on patients and less on paperwork. Whether you're part of a solo practice or a large healthcare system, Heidi is here to free up your time, have more billable hours, and supercharge your patient care.

Question 3

When should I upgrade to the Practice plan?

Accepted Answer

Consider the Practice plan if your team requires collaboration tools to work seamlessly with each other. This plan is ideal for teams that need to share templates, have multiple users accessing content, or require session sharing features, such as enabling an admin to produce secondary documents from a doctor’s notes. It also benefits solo practitioners using integration partners for their patient records such as MedicalDirector, Athenahealth, Semble, Halaxy, and more. With team multi-factor authentication (MFA), template creation services, and priority customer support, the Practice plan is designed to streamline workflows and enhance collaboration for both teams and individual users with advanced needs.

Question 4

What is the main difference between Free and Clinician?

Accepted Answer

Free is designed to help you get started with the essentials: unlimited AI documentation, unlimited clinical evidence with citations, and global healthcare-grade security. Clinician adds more advanced capabilities for day-to-day clinical work, including advanced templates and personalization, plus patient-context–aware answers and evidence integrated into patient visits with live suggestions. It’s the best fit if you want deeper customization and more “in-the-workflow” support while you document.

Question 5

Why is there a free version of Heidi forever?

Accepted Answer

Heidi offers a free plan to ensure accessibility for healthcare professionals. It gives clinicians time to experience the value of Heidi in real workflows, and helps us learn from feedback so we can keep improving. Ultimately, the free plan supports broader access to time-saving tools, while giving clinicians a clear path to upgrade when they need more advanced features.

Questions & answers

Can I cancel my Heidi subscription at any time?

Is Heidi worth it?

Questions & answers

Can I cancel my Heidi subscription at any time?

Is Heidi worth it?

When should I upgrade to the Practice plan?

What is the main difference between Free and Clinician?

Why is there a free version of Heidi forever?